Tencent Cloud Refund FAQ: How to refund an order paid on behalf of others?

Many users may face this question when choosing to pay on behalf of others: Does Tencent Cloud’s payment on behalf of orders support refunds? I learned from Tencent Cloud officials that the refund rules for paid orders and self-paid orders are the same. New purchases also support unconditional refunds within 5 days. Submit a work order on the official website within 5 days. After the refund is successfully processed on the Tencent Cloud official website, follow up Just ask your agent for a refund! Note: Tencent Cloud activity cloud servers do not support refunds in some cases. If you really need to apply for a refund, if the refund amount is not calculated based on the activity discount, the unit price and discount shall be based on the current discounts of the system. The following are specific instructions, from Tencent Cloud official website!

How to refund an order paid on behalf of someone else?

The refund rules and refund methods for paid orders and self-paid orders are the same. Please refer to the refund instructions in this article. For details, please see the previous article: Tencent Cloud Server Yearly and Monthly Subscription Prepaid Refund Instructions - Full refund within five days without reason

Use event discount After purchasing a product, how is the refund amount calculated for return application?

For products purchased with an event discount, if the refund amount is not calculated based on the event discount, the unit price and discount will be based on the current discounts in the system.

What should I pay attention to when applying for a refund when switching from bandwidth-based billing to traffic-based billing?

• If the annual or monthly bandwidth is switched to the traffic-based network billing mode, it will be refunded as a cash purchase and will be returned according to the original method; if a gift was purchased, it will be refunded as a gift.
  For example: this order uses 100 yuan (including: 50 yuan in cash, 50 yuan in bonus) and consumes 30 yuan. The consumption will be deducted with the bonus first, and the remaining amount (including: 50 yuan in cash, 20 yuan in bonus) will be refunded after the liquidation is completed. ).
• After switching to the pay-by-traffic billing mode, and then switching back to the pay-by-bandwidth billing mode, since there is no discount, you need to pay the original price for the switch. Please consider carefully before switching. Once the switch is successful, the undo operation is not supported.

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