Aurora KVM Terms of Service Refund Terms

The biggest controversy with Aurora KVM is the refund, which is not timely or not returned, or returned to the account. The following is the refund guarantee and refund rules mentioned in the terms of service viewed by the merchant on this site. It is recommended to place an order. If you look at the users, other hosting providers will mark them, especially those that have been operating for many years.

Note: The following content is all derived from the merchant's terms of service, and no deletions have been made!

1. Money back guarantee and chargeback disputes

Except for the following circumstances, all monthly subscription products enjoy a 48-hour refund commitment (only the remaining balance will be refunded 24 hours after purchase). Please do a test before choosing quarterly/annual payment:

1. Refund application if no work order is issued within 48 hours

2. Apply for a refund after purchasing or exchanging products multiple times

3. Traffic usage>10G (subjective usage or intrusion consumption)

4. IP addresses are blocked due to proxy, hacker attacks, etc.

5. Suspension or termination for violating Terms of Service (TOS) and Acceptable Use Policy (AUP)

[In particular, we treat every user equally with a responsible attitude. If you have any questions, please resolve them amicably with us,
Please pay attention to civilized communication. If users provoke, insult, slander, or bomb our personnel with work orders, we have the right to take measures such as deleting accounts and blacklisting them. 】

2. Refund rules and calculation formulas

We only refund VPS monthly products, value-added services, additional services, and user balances are not included in the refund scope

For the safety of your funds, please complete the mobile phone + Alipay authentication and then initiate a refund application

Refund calculation formula: actual payment * 10% + handling fee of 10 yuan

Refund time limit: within 3 working days after successful negotiation

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