WeBase Hosting Terms of Service Refund Instructions/IP Change Instructions

Does Microbase host support refunds? Does it support changing IP? You can find corresponding instructions in the merchant's terms of service for a series of questions, so let's take a look in detail:
1. Refund (including VPS, virtual hosting and dedicated server)

1 Each customer can refund 5 times in a single month

2 Each customer is only provided with one original refund, and starting from the second refund, only the account balance will be refunded

3 The account balance resulting from downgrade will not be refunded

4 Account balances generated during holidays/events cannot be withdrawn

5 Promotional products, special offers and other promotional products do not support refunds

6 Customers who violate the terms of service or restrictions of Webase Hosting Services will not be eligible for a refund

7 Without violating Article 3.6, refunds can be made within 30 days after the product is opened. This article will not take effect on refund instructions for the product itself or pre-sale products

8 If pre-sale products have already been billed, refunds will not be accepted

9 If the product has been activated for more than 30 days, it will no longer be within the scope of refund

10 Due to the special nature of independent server products, refunds will not be allowed after activation

2. Service suspension

1 If the service is due and has not been paid, we provide a 5-day period for the host to continue to serve. The service will be suspended after 6 days of expiration

2 If payment is still not made 30 days after the service expires, the service will be deleted and the data on the service will not be retrieved

3 During the service suspension period, normal billing will occur

4 If you violate the terms of service or service restrictions of the WeChat hosting service, we have the right to suspend or even delete your service

5 We will not be responsible for retrieving data lost due to expiry of the service

3. Virtual Server (VPS) IPv4 Address Replacement

1 Within three days of VPS activation, you can change your IPv4 address an unlimited number of times

2 VPS has a cycle every 60 days, and the IPv4 address can be changed for free during this cycle

3 The IPv4 address of the VPS can be changed for a fee, the fee is 5 CNY/time

4 If you require a specific IP address range, please contact sales to obtain a plan

5 If the IPv4 address is still blocked after the replacement, you can submit a work order within 24 hours for manual free replacement. If it exceeds 24 hours, the IP replacement is deemed to have been completed

6 If a large number of IP addresses are blocked during a special period, we will have the right to temporarily increase the price

7 If the IPv4 address is blocked by some countries during the equipment rental period, it is blocked by some countries due to problems caused by the user's own use. If there is a dispute, Weiki Hosting Service will have the right to charge IPv4 address property damage fees (depending on the situation) (Determined)

The above content of this website is excerpted from the WeChat hosting terms of service, and other instructions for refund and IP replacement are mentioned.

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