Record: GigsGigsCloud Hong Kong data center was offline for 7 hours due to failure

GigsGigsCloud Hong Kong data center is a Hong Kong CN2 GIA VPS that this site has been using. The route is stable and the access speed from mainland China is also very stable. However, I have the impression that there are many faults and the connection is often lost. Today, it also lost power due to power reasons. Been on the phone for 7 hours.

1. Lost connection record of GigsGigsCloud Hong Kong data center

At 13:12 on March 27, 2022, GigsGigsCloud notified on Telegram: "Attention everyone, it is currently under maintenance, and there is also a problem with the generator. It is being dealt with urgently."

At first, this site did not pay much attention to this news, thinking that it was just routine maintenance, and the machine should not be disconnected. Even if it was disconnected, it should be maintained soon.

At around 16:00 on March 27, 2022, I found that the website on GigsGigsCloud Hong Kong CN2 GIA VPS was still out of contact, and the machine could not be connected, so I contacted the boss on Telegram, and the boss said that he was starting up one by one. .

At 16:19 on March 27, 2022, GigsGigsCloud notified on Telegram: "SimpleCloud background has confirmed that there is no problem. The VM is shut down. We will power on the VMs one by one. If you are in a hurry, you can log in to the ClientArea to power on. Curl problem Already resolved."

At 16:24 on March 27, 2022, GigsGigsCloud notified on Telegram: "There are still some problems. They are being dealt with. Please wait."

At 16:35 on March 27, 2022, GigsGigsCloud notified on Telegram: "Those who have problems can try to boot. It should be solved."

But in fact, the GigsGigsCloud Hong Kong data center is still out of contact, and the ClientArea cannot be booted. Many people have left messages on the GigsGigsCloud channel saying that they cannot boot:

At 18:26 on March 27, 2022, GigsGigsCloud notified on Telegram: "Two cabinet switches cannot be started due to a sudden power outage. We are replacing the switches. It is being processed as soon as possible."

At 22:02 on March 27, 2022, GigsGigsCloud notified on Telegram: "The exchange of one cabinet is completed. The last cabinet is left.".

At 00:19 on March 28, 2022, GigsGigsCloud notified on Telegram: "The last cabinet is ready. Those who are still facing problems, please submit a work order for you to check.".

This site looked at the access log of the website: from 12 o'clock to 19 o'clock, there is no access record, indicating that the host has been out of contact for at least 7 hours:

2. Selection of Hong Kong VPS for website building

I bought GigsGigsCloud Hong Kong CN2 GIA VPS because of its mainland China access speed and used it to build a website, so stability is very important. This kind of direct disconnection for 7 hours is really unbearable. Even if it is annual inspection, personally I feel that 1 hour is already the limit. After all, the price is 85 US dollars per month, which is not cheap. Now it seems that the service is not worth the price. GigsGigsCloud does not have an SLA guarantee, and there is no compensation or explanation if you are disconnected for 7 hours. It just tells you that you are disconnected.

In addition to using GigsGigsCloud Hong Kong VPS, this site also uses Tencent Cloud Hong Kong, Alibaba Cloud Hong Kong and Bricklayer Hong Kong. The latter three seem to have never been disconnected (or the disconnection time is very short and they are not even aware of it). The technical maintenance records of GigsGigsCloud are really frequent, and each time is a bit long. In the more than 2 years of use, I have the impression that the connection has been lost for a long time at least 3 times. I have also recorded it before: "Record GigsGigsCloud Hong Kong VDS once" The painful experience of being down for 9 hours due to a data center switch failure."

Currently, this site's "Recommend Several Stable Hong Kong VPS Hosts Suitable for Website Building" has added instructions on the possible disconnection of GigsGigsCloud. If you need to find a stable and reliable Hong Kong VPS host with good speed VPS, Bricklayer Hong Kong and Tencent Cloud Hong Kong are recommended first:

• "Actual Measurement of Website Building Speed ​​in Hong Kong. Is the access speed from mainland China fast?" 》
• "2022 Tencent Cloud Light Application Host Hong Kong Data Center Evaluation: Speed, Latency, Packet Loss and Routing Test"

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