Hong Kong CN2 GIA data center failure: outage, affected nodes: v18XX

This morning, this site suddenly failed to connect to the CN2 GIA data center in Hong Kong. When I tried to open the KiwiVM control panel, it reported the error Unable to reach Target. I learned from the Bricklayer Discount Network that there was a fault in the Bricklayer Hong Kong data center this morning, and all v18XX nodes were unable to connect. Currently, the Bricklayer has dispatched engineers to deal with it.

1. Fault explanation of Hong Kong CN2 GIA data center

As shown in the picture, the bricklayer has updated the fault description (Hong Kong Datacenter outage — affected nodes: v18XX) at bwhstatus.com:

Chinese translation:

Update - Data Center engineers have been assigned to manually inspect our upstream connections and physically verify the status of all network devices. Apr 19, 2023 – 08:48 Beijing time

Update - Preliminary investigation shows that our hosts are running, but although we have redundant uplinks (although our OOB link is fine), there is no network connectivity. We are confirming with Data Center whether there is any outage. Apr 19, 2023 – 07:40 Beijing time

Under investigation – We are currently investigating this issue. Apr 19, 2023 – 07:15 Beijing time

This time the fault of the tile mover affects the CN2 GIA data center of the tile mover. The specific manifestations are: the VPS is lost and cannot be connected, and the KiwiVM control panel cannot be opened and prompts Unable to reach Target. This is a temporary problem; please try again in a few minutes. (v1807) (720923), and the data center cannot be switched. The message Node is currently not ready to execute this task; please retry in a few minutes. (766655).

At present, we can only wait for the engineers who move the brickwork to handle it. After the node is restored, this site will be updated on this page.

Updated at 9:45 on April 19, 2023: The incident was resolved. The cause of the failure was that the Juniper router did not respond.

Source: Bricklayer Chinese website -> "Bricklayer Hong Kong CN2 GIA data center failure: The host cannot be connected, and the prompt Unable to reach Target when logging in to KiWiVM"

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