Popular science: Fraud/Pending/Active/Suspended/Cancelled/Terminated

Many novices suddenly find that their servers or VPS cannot be used. They log in to the official backend or find notifications with the word "Suspended" in their emails. At this time, some people may give up directly, thinking that the machine cannot be saved or even Some began to curse. In fact, "Suspended" in English is just a temporary termination, and the situation you think is hopeless should actually be called "Terminated" in English.

The machines we purchase generally have several common states:

Pending: Waiting, the customer may not have paid, or the machine may need manual review! For companies run by foreigners, it is not recommended to call or send work orders within 24 hours. If you must do this, please pay attention to your attitude and frequency. In fact, some people will send tickets in the background, several in a row, which will only make things worse!

Fraud: Fraud, in most cases the information is untrue! If the whmcs system generally means that your information has not even been deceived by machine review, imagine how perfunctory or smart you are! The country, the customer's own IP address, and the phone number need to be consistent. For example: China, 185.239.227.1, 13928991234. Such information will become fraudulent in 99% of cases. The country is China, the IP address is Singapore (maybe you used "indescribable"), and the phone number is the United States or Canada (you think it is from China, but in fact the international code 1 is only used by the United States and Canada, China The international code is 86, and the standard Chinese number writing is "8613928991234").

Active: In the active state, everything is normal!

Suspended: suspended, suspended! Don't be anxious, let's take our time: If you speak well, if the official phone number is provided, you can call; if there is no phone number and there is a ticket or email, we will directly write a message to contact you. The general content should not miss the following points: Ask about the specific reasons for suspension. Under normal circumstances, foreigners will explain it to you. For example, your VPS has spam, hacks, abuse of CPU, I/O, network, etc. After the official explains the specific reasons to you, you must express your apology and promise to make corrections. Then, you ask the official to restore the machine for you. If they don't restore the machine for you, you ask the official to give you a certain amount of time to back up the data. If I don’t explain to you the specific reason for suspension, or if I don’t let you restore the machine or back up the data, then there will be trouble, which is quite troublesome. Note that if the specific reasons are clearly explained to you, and it is indeed caused by your violation, the official may give you a bill and fine. At this time, you should be more conscious - either you don't want the machine, or you pay the money obediently, don't act like a rogue and lose the Chinese people. Face!

Cancelled: Cancelled or revoked, which refers to cancellation by the customer on his own initiative, including due to non-payment of the bill within the specified period! If you want to recover, you can try to contact the official by sending a ticket, email, or calling, you may still have a chance!

Terminated: end, terminate, this is an irreversible result, the data is gone!

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