VPS novice knowledge, the foreign VPS cloud server purchased is not satisfactory and cannot be used normally, how should we refund the money correctly, and other matters that need attention

Most of my friends should have come into contact with foreign VPS merchants to some extent. Foreign VPS cloud servers have very favorable discounts on many special holidays, including large foreign holidays such as Christmas and Black Friday. VPS cloud servers The price is falling again and again, and it’s so cheap. Some friends quickly placed an order and bought it. However, they regretted it after buying it. Why?

Either it is found that it is no longer useful and the business requirements are completely unused, or the performance is not satisfactory? Or you are not satisfied with the foreign VPS cloud server you have purchased, so you want to apply for a refund. However, there should be many friends who don’t know how to refund. It can be said that most friends don’t know how to do it correctly. Request a refund. Some friends may have read a lot of various refund cheats, and then go directly to PP to dispute and get their money back. Others are at a loss and have no choice but to treat it as nothing. In fact, it is not that difficult to get a refund after purchasing a VPS. In this issue, we will tell you how to apply for a refund after purchasing a foreign VPS server.

First of all, we need to confirm whether the merchant can provide refunds and whether it supports refund services. In fact, every merchant has a refund statement, which is called Terms of Service (TOS) abroad. On foreign VPS websites, You can basically see it on the page. At the bottom of the page, open it and copy it to Baidu Translate to translate it. Just take a look and you will know. The icon is the TOS introduction entrance for bricklayers.

We click on the link of the Tiller's Terms Of Service to view the details. This is basically equivalent to the previous contract between the Tiller and the user. It is an agreement between the two parties and both parties must abide by it. You can copy it and translate it in Baidu Translate. , or use the browser with chrome core to directly right-click to translate, which generally explains various situations in great detail, including a series of merchant commitments such as refund commitments, as well as consumer obligations, etc. Among them, we can see that there is one [Cancellations and Refunds], this is the refund commitment. Each merchant may be different, but the basic refund service statement is still there. This article excerpts a part of the TOS agreement as shown in the picture

As can be seen from the TOS case of Moving Banwagonhost, if you want to apply for a refund, you must meet these conditions. One of the conditions for Moving Banwagonhost is that the registration time of your account must be less than 30 days. Note: it is not the time to purchase VPS. Furthermore, only one refund is allowed.

So, we must read the TOS clearly and make sure you understand the content inside.

This is determined through TOS whether refunds are possible. Some merchants will launch some special offers, and then indicate whether refunds are possible and the time limit on the purchase page. This requires us to carefully check whether there are other additional terms when purchasing.

OK, when you are sure that you meet the refund conditions, you can refund at this time. Refund is not just a matter of clicking [Cancel] on your VPS. This just means that you no longer want this VPS and has nothing to do with refunds. We saw in other group chats that a friend clicked Cancel and fully expected the money to be returned. As a result, the machine was recycled by the merchant, but the money was never returned.

The correct way to refund is to issue a work order (if you can't find it, look for Tickets, this is the work order). In the work order, select the machine you need to refund and explain the reason for the refund. Be sure to explain the reason, because the merchant It is also necessary to keep statistics on the reasons for refunds so that they can make rectifications and provide better services to the next customer.

If you want a refund without reason, or you just want to play as a free machine, then you can say that the performance of the vps cannot meet your requirements, and the speed of the network to you is not ideal (of course, these are all unsatisfactory) suggested). Then translate it into the work order language supported by the merchant (such as English). Do not send Chinese work orders to foreign merchants. This is the minimum respect for the merchant, unless the merchant supports Chinese work orders.

Finally, be sure to express your gratitude to the merchant. Regardless of whether you are satisfied with the merchant's service, please express your gratitude to the merchant. Customers who will be regarded as gods are either high-rollers or polite. Since you don't choose to be a high-roller, please be polite. Saying "Thank you for your hard work" will only show that you are of high quality. And trolls are always hated.

At this point, the refund will usually be resolved perfectly. Your money will be returned to Paypal within a few days, and the vps merchant will cancel it for you. If it is not cancelled, you can tell the merchant on the work order, or cancel it yourself. However, if the merchant refuses the refund when you are reasonable in all aspects, then we will use Paypal to dispute.

When you have a dispute with Paypal, you must explain the whole thing clearly. Don't just describe it in a few sentences. You need to write out the merchant's refund agreement in detail, and then explain that you are eligible for the refund, but the merchant refused. For refunds, we can consider putting a work order, or taking a screenshot of the suspension of your machine on the merchant page, which will greatly increase the success rate of PayPal disputes.

The above is the refund experience for the host reference, I hope it can help everyone.

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