Solve the problem of resending the Namecheap domain name transfer confirmation email and not receiving the email

This year’s Black Friday and Cyber ​​Monday are finally over, and Snail is also paying attention to the activity information of some merchants. Basically, I refrained from purchasing some potentially useless VPS and hosting products. I still think the domain name activities of Namecheap merchants are good. There is a 0.88 coupon for newly registered ORG/COM/NET domain names, and $3.99 for domain name transfers, which are pretty good discounts.

This time on Black Friday and Cyber ​​Monday, I received a domain name transfer discount, so it is cheap to transfer domain names from other platforms and renew for one year, but it seems that many netizens have encountered the same problem as me. The domain name that was transferred in was not received a confirmation email, and the domain name that was transferred in on the night of Black Friday has not been received until today, so Snail is ready to solve this problem today.

First, check the mailbox problem

Before solving the problem, check your mailbox and trash can to see if there are any blocked emails. After all, there have been a lot of emails from various promotions in recent days, so it is inevitable that they will be missed.

If you check the email and you do not receive the confirmation email, then log in to the NC backend to resend the email.

Second, Namecheap re-pushes the confirmation email

It may also be that due to the recent high pressure on the system and the problem of sending emails, the email was not sent, so Snail logged in to the Namecheap account background to push a confirmation email again.

Log in to the backend\\"Domain List\\", and then select All Products in the upper right corner as shown above.

Find the domain name we transferred in, see the picture above, click Resend Email, and then resend the email to confirm. However, it’s a bit embarrassing. I still haven’t received an email confirmation after I pushed it. How to do it? I'll call customer service again.

Third, find Namecheap customer service to solve the problem

In the past, when I encountered problems, NC customer service was able to solve the problem in real time. This time, it depends on my character. I don’t know whether they can solve the problem. When I transferred a domain name before, I didn't notice the problem of not receiving the confirmation email. The old master encountered a new problem and had no choice but to solve it. I also like the Namecheap merchant sometimes, that is, their customer service is better. If you have any questions, you can go to the customer service to solve them. Let’s see if I can give him a thumbs up this time.

We directly see the contact customer service button at the bottom of the official website, then wait a few seconds to find the customer service contact, explain the situation, verify the identity, enter the PIN and user name, and then you can communicate with him, and then he will help us switch to the Concierge department. department. Through communication, the official told me that it might be a problem with my email. I used a QQ email address, but I had transferred it before without any problems. This time I encountered a problem. They suggested that I switch to GMAIL email or other emails instead of QQ email.

However, I recommend whitelisting our donotreply#name-services.com at the side of your email provider, or changing the admin email address for the domain

Snail continued to ask customer service to manually send me a confirmation email and add the email address in red (note # to modify it) to the QQ mailbox whitelist. After adding it, ask them to send it manually.

You will receive an email notification within a minute (about a few dozen seconds). I was happy when I saw this. Just click in and confirm the email. Then all we need to do is wait for the automatic transfer to Namecheap.

Fourth, summary questions

1. This is the first time Snail has encountered the problem of not receiving a confirmation email. I can praise their customer service for their good attitude in handling the problem. And NC also often holds events, and this Black Friday event is pretty good.

2. If we encounter this similar problem, we need to add a whitelist and resend the email or change the domain name email to another overseas post office. Do not use QQ email. If it's really difficult to solve, I'll ask customer service to send an email for confirmation.

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